Many small businesses rely on phone services to communicate with customers and Nextiva, RingCentral, and Ooma are among the top business VOIP providers on the market.

In this article, we’ll compare Nextiva vs RingCentral vs Ooma to help you decide which one is the best small business VoIP provider.

Comparing Nextiva vs RingCentral and Ooma VOIP Services

Many small businesses use VoIP phone services for sales, customer support, and team collaboration.

Nextiva, RingCentral, and Ooma are considered among the top VoIP providers for small businesses.

They offer toll-free numbers, virtual numbers, cheaper local and international call rates, easier team collaboration, and more.

Business phone services is a highly competitive industry and all of our top three contenders offer similar features and pricing. This makes it difficult for small business owners to choose one of them for their business.

To make this easier, we’ll do a side-by-side comparison of Nextiva, RingCentral, and Ooma for the best business VoIP service providers.

We’ll look into the following criteria.

That being said, let’s take a look at Nextiva vs RingCentral vs Ooma to find out which one is the best small business VOIP provider.

Pricing Comparison

Pricing is one of the top deciding factors for small businesses looking for a VoIP service provider.

All three of our contenders offer very competitive pricing for similar features. However, they use a variable pricing model based on the number of users, plan duration, and features.

This makes it difficult to decide which VoIP service provider is cheaper for small businesses.

Nextiva Pricing

Nextiva has a variable pricing model where your pricing changes based on the number of users, payment duration, and feature plans.

For instance, you can get started for $18.95 per user each month (paid annually) if you have more than 20 users.

If you have fewer than 4 users, then you can get started for $23.95 per user each month (paid annually).

This means that your costs will go down as your team size grows and you need to add more users to your account.

RingCentral Pricing

RingCentral pricing plans use a slightly different pricing model.

Their Essential plan starts at $19.95 per user each month (paid annually) for up to 20 users.

This means that if you have a smaller team of fewer than 20 users, then you can save some money and have room for growth too.

Ooma Pricing

Ooma offers pretty straightforward fees. Their rates differ based on which plan you choose regardless of the number of users.

This means that if you choose the Essential plan, then you will pay at the same rate when your team grows.

Ooma only offers month-to-month payment plans which means you pay as you go and can easily cancel at any time.

Winner: Tie – All three of our contenders offer similar pricing that is very close to each other.

Feature Comparison

Perhaps the most important thing when choosing a VoIP provider is the features they offer.

Nextiva, RingCentral, and Ooma all offer a ton of features with each of their business phone service plans.

However, you’ll need to choose one based on your own requirements. For instance, video conferencing may not be important for some small businesses, while it could be a deal breaker for others.

Another important thing to consider is which pricing plan includes the features you need. As all of them offer different sets of features for each VoIP plan.

Nextiva Features

As one of the best business VoIP providers on the market, Nextiva offers a unified communications platform with the most value-to-money features.

• Unlimited domestic calls in US and Canada
• HD voice quality
• Free local and toll-free number plus number porting allows you to bring your existing number as well.
• Voicemail, voicemail to email notifications, voicemail to SMS, voicemail transcription
• Support for desk phones, conference phones, and other telephone devices you may want to use.
• Apps for browsers, iPhone, Android, and desktop computers
• Video meetings and conferencing
• Call logs, call recording, call routing, auto attendant, IVR, and more.

Plus, you can share the same number with different team members.

Contact management features make it super easy to follow up on calls and don’t let the leads slip away.

You can also integrate your own CRM software or use Nextiva CRM for better lead management.

Basically, you can run your own small cloud-based call center at the fraction of the cost with highly advanced features to save you time and resources.

RingCentral Features

When it comes to features RingCentral gives tough competition to Nextiva.

They offer all the business phone features that a small business would need and then some more.

• Unlimited calling for the US and Canada.
• Free local and toll-free phone numbers.
• SMS and voicemail support
• Team messaging
• Voicemail to text alerts
• Video meetings and conferencing
• Desk phone support
• You can receive calls on the go using your phone or laptop
• Real-time call analytics

RingCentral offers all common VoIP phone features like call forwarding, number sharing, call waiting, call management, and more.

It also has integrations for popular CRM software like Salesforce, Zendesk, and more.

Ooma Features

Ooma Office offers a bunch of features in their VoIP plans that will help you grow your small business.

However, some features are available in their more expensive plans. For instance, you can only get access to the Desktop app and text messaging with their PRO plan.

Following are the features you can expect to get based on the plan you choose:

• Local and toll-free numbers
• Unlimited local calls to the US, Canada, Mexico, and Puerto Rico
• Call features like recording, call waiting, voicemail, and more.
• Microsoft Dynamics, Office 365, and Google integrations are available
• Salesforce Integration (only with Pro Plus plans)

While Ooma offers the most commonly requested features for a VoIP provider, it does lack several features offered by the other top contenders.

Winner: Nextiva

Available Integrations

Integrations help you connect your VoIP phone service to other apps and platforms that you may already be using.

Many businesses need integrations with CRM software like Salesforce, Zendesk, Hubspot, and more. This helps them easily manage customer relationships and can keep track of leads without losing them.

Let’s see how our top contenders stack up when it comes to integrations.

Nextiva Integrations

Nextiva offers comprehensive integrations suitable for all types of small businesses.

It has ready-to-use integrations for all the top CRM software, productivity suites, team communication apps, and more.

This includes Salesforce, Zendesk, HubSpot, Zoho, Microsoft Outlook, Google Workspace, Microsoft Teams, and more.

RingCentral Integrations

RingCentral offers an extensive set of integrations as apps and add-ins that you can add to your account.

They offer several apps for Google Workspace, Microsoft 365, Microsoft Teams, Microsoft Dynamics, and more.

Their integrations also cover the top CRM software that you may already be using including Salesforce, Zoho, HubSpot, and more.

Ooma Integrations

Ooma does not offer as many integrations as Nextiva or RingCentral. Their Pro plan offers integration with Google and Microsoft Office 365.

You’ll need to upgrade to their Pro Plus plan to unlock Salesforce and Microsoft Dynamics 365 integrations.

Apart from that, you can still use it with your own CRM software but it will be less efficient to track contact history and manage leads within your phone or CRM software.

Winner: Nextiva

Customer Support Options

Unlike traditional phones, VoIP phones are a relatively new technology so many small businesses may need a little bit of help to make the most out of it.

This is why customer support is an important aspect to consider when choosing your VoIP phone service provider.

Let’s compare how our top contenders stack up in terms of customer support options.

Nextiva Customer Support

Nextiva customer support is available through 24/7 live chat, email tickets, and phone.

Plus, they have a comprehensive knowledge base that covers all the commonly asked questions by users.

Finding answers in the knowledge base is fast and easiest way to fix things on your own. However, if you need to speak with someone, then you’ll find their phone and live chat support agents friendly and helpful.

Customer support representatives know their stuff very well and wouldn’t mind going to great lengths to help you out.

RingCentral Customer Support

RingCentral offers support through 24/7 phone, live chat, and email tickets. They also have an extensive library of articles, how-to guides, manuals, and more.

Support response times are fast and representatives are well-trained and highly helpful.

Ooma Customer Support

Ooma offers the same customer support options as the other contenders on the list.

This includes 24/7 live chat support, email tickets, self-help articles, and phone support.

Winner: Tie

Mobile App Comparison

With many businesses switching to a remote or hybrid work model, it is important to consider the mobility of your VoIP service.

This allows remote teams to stay in touch and never miss a call even when away from the desk.

All three of our contenders offer mobile apps for Android and iOS devices. Let’s see how their mobile apps perform against each other.

Nextiva Mobile Apps

Apart from laptop and desk phone systems, Nextiva also offers apps for iOS and Android smartphones.

These apps come with a sleek and easy-to-use interface that allows you to easily make and receive calls, text with team members, manage contacts, and more.

RingCentral Mobile Apps

RingCentral also offers mobile apps for Android and iOS smartphones. These apps are highly intuitive and allow you to easily manage calls while on the go.

Additionally, RingCentral offers separate apps for Meeting Rooms, which is their video conferencing platform.

Ooma Mobile Apps

Ooma doesn’t offer desktop apps for its Essential plan but it does offer mobile apps for all small business plans including the Essential plan.

The app provides easier contact management, and call and text functions. However, user reviews indicate that it does not work very well for many users.

Winner: RingCentral

Conclusion: Nextiva vs RingCentral vs Ooma – Which is The Best Small Business VoIP Provider?

We believe that Nextiva is the best small business VoIP phone provider on the market.

It offers competitive pricing, a ton of features, the best call quality, lower rates for international calls, and a wide range of numbers to choose from (local, international, toll-free, vanity numbers, and more).

→ Click Here to Get Started with Nextiva ←

Note: WPBeginner users can use our Nextiva Coupon to get 20% off when they sign up.

RingCentral comes as a very close second. They offer many of the features offered by their competitors and a slightly better mobile app experience. You can use our RingCentral coupon to get a discount.

We hope this article helped you compare Nextiva vs RingCentral vs Ooma to find out which one is the best VoIP service. You may also want to see our pick of the best email marketing services for small business, or see our article on how to get a free business email address.

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The post Nextiva vs RingCentral vs Ooma: Which is Better? (Compared) first appeared on WPBeginner.

Voicemail transcription helps convert your voicemails to text, so you can read them later on your phone or computer. It saves time, as you don’t have to listen to recordings and quickly view the message in text form.

In this article, we’ll show you the best business voicemail transcription services.

Why Use a Business Voicemail Transcription Service?

Voicemail transcription means converting your audio messages into text format. However, manually transcribing each voicemail is a time-consuming task. Instead, you can use a business voicemail transcription service.

There are a lot of software available that will automatically convert voicemail speech to text. The transcriptions can be sent to you by email or text.

This is more convenient especially when you can’t listen to voicemails. You can quickly read the message anywhere instead of listening to the voice recording.

It also helps streamline your customer support process. Your support staff can search for voicemails from a user and look at previous messages, so they can provide a better customer experience. You can also keep records of your voicemails and connect them to customer relationship management (CRM) software.

That being said, let’s look at the best business voicemail transcription services.

1. Nextiva

Nextiva is the best virtual phone service in the market that offers powerful features, including voicemail transcriptions. The cloud phone system is easy to use and set up.

It brings multiple communication channels under one roof. For example, you can make HD video calls, send text messages, live chat, voicemails, phone calls, and more from a single place.

Nextiva offers a voicemail to email and text option, where you can receive voicemails inside your inbox. This allows you to respond to customers quickly, even when calls are missed. Once this feature is active, it will automatically transcribe the voicemail.

Besides that, you also get other features like call recording, unlimited calls and texts in North America, toll-free numbers, team chat, auto attendant, call transfer and forwarding, and more.

They also business phone apps for iOS and Android smartphones, so it lets you stay connected with customers anywhere in the world.

At WPBeginner, we use Nextiva for all our business phone needs. We’re huge fans of their platform and the features it offers.

Pricing: You will need the Nextiva Enterprise plan to use the voicemail transcription features, which will cost you $32.95 per user per month.

2. RingCentral

RingCentral is another top business voicemail transcription service. Their business VoIP phone service offers lots of powerful features and is a perfect solution for remote teams.

With its Voicemail for Business feature, you get to choose how to receive voicemails. For instance, you can access voice messages from the RingCentral online account, desktop app, mobile device, email, and desk phone.

RingCentral offers an option to send voicemails to your email address. You’ll receive an audio attachment and transcription, so you can quickly scan through the message without listening to the voicemail.

Other than that, RingCentral offers features like video conference calls, unlimited calling in the US and Canada, voice-to-text features, toll-free numbers, and other call-handling features.

Pricing: The voicemail-to-text feature is available in the Essentials plan and will cost you $19.99 per user per month.

3. Ooma

Ooma is a popular VoIP phone service for businesses of all sizes. It is loaded with features, including voicemail transcription and voicemail-to-email options.

You can configure your voicemails to be automatically sent to an email address when they’re left in your Ooma Office app. You will get an audio recording as an attachment and transcribed text in the body of the email.

Ooma is also easy to use and works out of the box. You get more features like a virtual receptionist, hold music, extension dialing, video conferencing, 1-800 phone numbers, a call center, and more. There are also desktop and mobile apps, so you can call and receive voicemails from anywhere in the world.

Pricing: Ooma prices start from $19.95 per month per user. However, the voicemail transcription feature is available in the Ooma Office Pro and Pro Plus pricing plans.

4. FreshDesk Contact Center

FreshDesk Contact Center is the next business voicemail transcription service on our list. It was previously known as Freshcaller and is a user-friendly virtual business phone provider.

FreshDesk Contact Center offers an AI-power voicemail transcription feature. Its artificial intelligence engine, called Freddy AI, automatically transcribes voicemails.

You can easily access the transcriptions from the FreshDesk phone system and view key metrics like queue time and IVR time. It also lets you enable voicemail transcription for selected phone numbers and set up voicemail greetings.

Other features offered by FreshDesk Contact Center include a call waiting option, vanity numbers, mobile apps, shared lines, route calls to voicemail, block spam calls, call recording, and more.

Pricing: You will need the Growth plan or higher to use the voicemail transcription feature in FreshDesk Contact Center. This will cost you $15 per agent per month (billed annually). There is also a free version of the software you use to get started, but it doesn’t include voicemail transcriptions.

5. Grasshopper

Grasshopper is one of the best business phone services, and it is perfect for small businesses and startups. The service offers a voicemail transcription feature and allows you to receive the transcriptions in your email inbox.

It is very easy to set up, and you can add email addresses where you’d like the forwarded messages to go. Then using the Grasshopper desktop app or mobile apps, you can read the voicemail messages.

Aside from voicemail transcription, Grasshopper is filled with robust features. For instance, you get simultaneous call handling, call forwarding, extensions, call transfers, VoIP calling, virtual fax, reporting, and more.

Pricing: Grasshopper pricing plans start from $28 per month (billed annually), and all plans include the voicemail feature. Do note that it is only available in the US and Canada.

6. Google Voice

Google Voice is another business voicemail transcription service you can use for your WordPress website. It is part of Google Workspace and easily integrates with other tools like Google Meet and Calendar.

The service uses Google’s AI to turn voicemails into text automatically. The AI is powerful and converts complex words into easy-to-read text.

Besides that, it is very easy to use and offers free calling to US and Canada, spam call blocking, unlimited text messaging in the US, call forwarding, mobile apps, and more.

Pricing: Google Voice prices start from $10 per user per month and includes a voicemail transcription feature.

7. Phone.com

Phone.com is a popular cloud-based virtual phone service offering a voicemail feature. You can listen to audio messages from your online account and set up a voicemail-to-email feature.

Phone.com will automatically transcribe your voicemails and send them to you as email or text messages. This way, you can read the message instead of listening to the voice note or forward the transcription to other team members.

With Phone.com, you also enjoy other powerful features. It is a complete virtual phone solution and offers call forwarding, call transfer, analytics, number porting, audio conferences, fax from phone, text messaging, and more.

Pricing: The voicemail transcription feature is included in the Plus users or higher plan, and its prices start from $15.99 per user per month.

Which is the Best Business Voicemail Transcription Service?

In our expert opinion, the best business voicemail transcription service is Nextiva, and after careful research we chose to use it for our own business.

Nextiva is user-friendly and offers lots of features to help you connect with your customers and team members from anywhere. You can easily receive voicemail transcriptions in your email, handle calls, conduct virtual meetings, create workflows, and more.

Plus, Nextiva has desktop and mobile apps, so you are always connected on the go. It also easily integrates multiple communication channels into a single platform.

If you’re looking for other solutions, then we recommend RingCentral and Ooma as alternatives to Nextiva for voicemail transcriptions.

We hope this article helped you pick the best business voicemail transcription service. You may also want to see our comparison of the best email marketing services and best live chat software for small business.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post 7 Best Business Voicemail Transcription Services (Text and Email) first appeared on WPBeginner.