Category Archives: Help Desk

8 Best Help Desk Software in 2022: Offer Speedy Solutions to Customers’ Problems

25.05.2022Customer Service, Help Desk, Live chatSimon Wright

Given that so many things are done on the internet nowadays, it figures that people are also going online to get help with issues they are encountering. Accordingly, there is now a plethora of help desk software solutions squarely aimed at helping businesses manage increasing numbers of customers seeking solutions to their problems via email, [...]

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8 Easy Steps for Creating a Knowledge Base in WordPress in 2022

17.02.2022Customer Service, Help Desk, Heroic, Knowledge Base, SupportSimon Wright

Operating a company that offers many products can be difficult to manage at times. After all, customers will always have questions regarding your products and services. And, as a reliable and established business, it is your job to answer said questions in a timely fashion. [...]

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